GENERAL SUPPORT PAGE
Cancelling your account is easy, just follow the link below
FORGOT PASSWORD / CHECK YOUR STATUS
Password Problems, Login issues :
- Be sure to check that you typed your login info properly, keep in mind that the login box is CASE SENSITIVE, please check your receipt to ensure you're entering information correctly.
80% of the times, your browser is cause of login issues.
some advice :
- when you enter your login info for the first time, always use a blank window, clear your login box by erasing your stored logins, once this is done, submit your login info once again.
If this does not solve the problem, please read below, or write me.
- Keep in mind that your browser MUST support 128 bit encryption to be able to sign up with CCBILL - updating your browser is the best way to avoid future problems...
- Display issues can generaly be solved by updating your graphic card drivers, using old drivers may result in very poor quality when viewing our content.
- INTERNET EXPLORER USERS / AOL USERS : disable the " auto resize " function. Go to internet options, advanced toolbar, multimedia, and disable the function " automatic image resizing ".
- If you tried to hack the site by entering random usernames and passwords your IP might be logged as abusive. In that case try again after later or disconnect and reconnect so that your IP changes.
- Before attempting to login again also restart the computer.
For any other questions, please send your requests here